Uncover the latest news and happenings from in and around the EML Group. From the launch of new tools and programs, to our community initiatives and partner activities.
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Leading the Way: EML Health Innovations Forum
22 November 2024On Wednesday, 6 November 2024, EML hosted the Leading the Way: EML Health Innovations Forum at the Hilton Hotel in Sydney, bringing together representatives from NSW Health and influential voices from across Australia. The event provided a platform for insightful discussions focusing on resilience, innovation, and creating inclusive work environments.
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Delivering better PTSD treatments for frontline workers
15 November 2024Ensuring that emergency services workers get the best care and treatment for post traumatic stress disorder (PTSD) is what brought government representatives, emergency services and health organisations, clinicians, business and union leaders together at a special event on 13 November.
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A new podcast on psychosocial risk
07 November 2024EML is thrilled to announce our sponsorship of ‘Judgemental: A psychologist and a lawyer walk into a bar' - a podcast about psychosocial risk. As experts in their respective fields, Kate Connors and Greg Smith have taken their professional conversations into the recording studio to capture their insight and knowledge to help Australian workplaces with best practice psychosocial risk management.
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Industry recognition of Mobile Case Manager
30 October 2024Mobile Case Manager Mark has been recognised with an ‘Excellence in Customer Service’ PIEF Award on 29 October during the 2024 Personal Injury & Disability Conference.
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Mutual Benefits Annual Reports
29 October 2024Discover how we've gone above and beyond for employers, injured workers and the communities we support through our Mutual Benefits Annual Reports.
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RecoveryMate is heading to the PIEF Awards
11 October 2024RecoveryMate aims to provide simple and convenient support for workers on their road to recovery.
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Learn with a PIEF award finalist
10 October 2024Our learning platform, EMlearning is a PIEF Awards finalist. EML Group customers can take advantage of the complimentary 21 facilitated training events and 40 online training courses in Quarter 4 (Q4) which can now be accessed conveniently through the new EMlearning APP.
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The race to recovery with award finalist Greg
09 October 2024NSW Case Manager Greg has been the calm voice on the end of the line for many workers facing incredibly challenging injuries and we are proud to announce that he has been named as a finalist in the 2024 PIEF Awards in the Excellence in Injury & Disability Management category.
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On the road with award finalist Mark
08 October 2024Mark, who is one of four PIEF Award finalists representing EML Group in 2024, has a well-earned reputation for providing exceptional care and support to employers, helping them navigate the workers compensation landscape and supporting their injured workers to access treatment when they need it most.
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EMlearning App Available Now
26 September 2024Mutual Benefits is thrilled to launch an exciting mobile App to support EMlearning Learners.
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EML attracts industry recognition
13 September 2024We are excited to celebrate our finalists who have been named in the PIEF 2024 Excellence in Personal Injury and Disability Management Awards.
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PTSD Awareness Day 2024
27 June 2024This PTSD Awareness Day, we share some of the best resources we have offer to help employers to create safer workplaces and support the recovery of workers experiencing PTSD.
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Just Launched: Interactive Gamified Courses new to EMlearning
25 March 2024Mutual Benefits is thrilled to launch an exciting opportunity for all EML Group customers, complimentary access to interactive gamified courses on Occupational Violence and Aggression and Mental Health Awareness via an app powered by Enabler. These courses are targeted to Disability and Support Workers. Customers can now seamlessly access these courses via QR code on our EMlearning platform.
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PTSD Expert Guidelines for Emergency Services workers
21 March 2024The NSW Minister for Mental Health, the Hon. Rose Jackson and The NSW Minister for Emergency Services, The Hon. Jihad Dib – met with key industry leaders on 21st of March 2024 at -NSW Parliament House, to launch the updated Guidelines for the diagnosis and treatment for post-traumatic stress disorder (PTSD) in emergency service workers.
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Employer Training Program, 2nd Quarter 2024, Bookings now open
20 March 2024Enjoy our extensive range of face-to-face and virtual training courses designed to help employers to increase their understanding of workers compensation legislation, processes and procedures, minimise health and safety risks in their workplace (including psychosocial and mental health risks) and support outstanding return to work outcomes for injured workers. Every session is delivered by either an expert facilitator from EML or one of our valued industry partners.
Read more about Employer Training Program, 2nd Quarter 2024, Bookings now open -
FRNSW and EML host Well-being Seminar for Evidence-based injury management
14 March 2024Last week Fire and Rescue New South Wales (FRNSW) and EML, held the Evidence-Based Injury Management – A Seminar for Well-being event at the Hilton Sydney.
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Getting back in the driver’s seat after PTSD
01 March 2024Andrew Mifsud’s unwavering perseverance to recover and return to work after mental injury was recognised at the WorkSafe Victoria Awards,
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About the claims process – for employers (Vic)
12 February 2024We’ve created a series of short, animated videos to help employers understand the Victorian workers compensation claims process and help their injured employees to return to work sooner.
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10,000 visits to help recovery
02 January 2024Our team of mobile case managers in Victoria met a major milestone in 2023 – 10,000 face-to-face visits!
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Introducing RecoveryMate: Keeping your workers informed on their road to recovery
14 November 2023In a significant milestone for EML, we are excited to announce the upcoming launch of the RecoveryMate mobile app. Designed specifically for workers, this app aims to streamline and simplify the often complex workers' compensation process, making it more efficient and accessible. Launching in October, RecoveryMate will provide workers with device-based access to essential claims information and functionality, catering to various business units, including Hospitality Industry Insurance (HII), Federal Self Insurance (FSI), National Self Insurance (NSI), and Insurance for NSW (ifNSW).
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Mutual Benefits Showcase 2023
17 October 2023On Wednesday 4 October, Mutual Benefits held its second Annual Showcase for our colleagues across the EML Group. The Showcase is an opportunity to share insights and updates on some of the key initiatives and projects that Mutual Benefits invests in, as well as an opportunity for colleagues across the EML Group to connect, share knowledge and learnings.
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Access market leading services for your business for less
08 September 2023Addressing psychosocial risks in the workplace is a complex issue faced by many Australian employers and we understand that seeking budget for innovative solutions can be difficult. To support our customers to access market leading specialists in this area, we have negotiated a range of deals with industry leaders through our EML Offers.
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Little conversations make a big difference
31 August 2023In her nomination, Nico’s colleagues commented on her empathy and her ability to work collaboratively to get the best outcome for workers. They noted that she steps up for any project to improve the service experience for customers. Nico volunteered to participate in a pilot aimed at improving communication with injured workers pre and post-surgery, ensuring they can access timely treatment and post op rehabilitation.
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Award-winning collaboration for better mental health
14 August 2023The partnership between EML and Steering Healthy Minds (SHM) has achieved recognition by being selected as a finalist for the Collaboration in Injury & Disability Management Award at this year's Excellence in Personal Injury and Disability Management Awards.
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Achieve your goals for less with EML Offers
02 July 2023We know seeking budget for new providers and tools can be complex, so we have negotiated a range of exceptional deals on behalf of our customers.
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Paws for World Safety Day
28 April 2023This World Day for Safety and Health at Work, we catch up with the RSPCA NSW to see how they are using our online OVA training to support their staff address the complex issue.
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Reduce psychosocial risks in workplaces
21 April 2023Access Psychosocial Risk Management in the Workplace for free through EMlearning.
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Employer Training Program, first quarter 2024, Bookings open 8 January
05 December 2022Coming soon in 2024, our exciting range of face-to-face and virtual courses designed to increase understanding of workers compensation legislation, minimise health and safety risks and support outstanding return to work outcomes.
Read more about Employer Training Program, first quarter 2024, Bookings open 8 January -
It's official! EML is a Great Place to Work®
01 December 2022EML is proud to have been certified as a Great Place to Work which is testament to the exceptional culture we continue building together. Our culture is driven by our people and guided by our purpose of helping people get their lives back.
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EML to sponsor the Australian team at the Physical Disability Rugby League World Cup
19 October 2022EML is proud to be sponsoring the Australian team in the upcoming Physical Disability Rugby World Cup which will run adjacent to the Rugby League World Cup in Warrington, UK from 23 to 30 October 2022. This sponsorship is funded through our Mutual Benefits Program.
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Winners of the Personal Injury Industry Awards
12 October 2022Congratulations to our two #TeamEML finalists who received Personal Injury Education Foundation Awards for Excellence in Personal Injury and Disability Management last night.
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Dynamic duo behind South Australian Onboarding Program
30 September 2022Two of EML’s learning and development specialists, Michael Wheeler and Megan Smith, were instrumental in designing a new education and training program for South Australia –resulting in them both being shortlisted in the 2022 Excellence in Personal Injury and Disability Awards for Education and Training Program Design of the Year.
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Supporting those who support us
28 September 2022EML Police Claims Team and the NSW Police Force (NSWPF) Workforce Safety Command have collaborated in the Injury & Disability Management category shortlisted as a finalist in the Personal Injury and Disability Awards.
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Adapt and innovate - onboarding and developing new Case Managers
27 September 2022Bradley Martin, Learning Partner for RTWSS says: “The experience new starters have during onboarding is one of the most critical periods to get right on their journey to becoming a successful Case Manager in workers compensation.”
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Online weekly benefits and income support courses
15 September 2022Understand weekly benefits and income payments to help ensure injured workers are paid accurately.
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Sporting clubs support firefighter welfare
15 August 2022"EML is proud to support FRNSW in the implementation of this innovative injury prevention and rehabilitation programme, in partnership with elite sporting organisations.
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Here and Now - EML's new employer event series
16 June 2022Our first Here and Now Event in Melbourne on 15 June was a morning of expert panels and presentations covering pressing issues facing Australian businesses today.
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Act today to create safer workplaces
28 April 2022New training and resources to help prepare for and manage occupational violence and aggression in the workplace have been released during World Day for Safety and Health and Work.
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Our commitment to workplace gender equality in 2021
25 March 2022In accordance with the requirements of the Workplace Gender Equality Act 2012 (Cth), EML is pleased to announce that we have now submitted our 2020 annual public report with the Workplace Gender Equality Agency.
Read more about Our commitment to workplace gender equality in 2021 -
NEW Workers Compensation Essentials Online Training
22 March 2022Visit EMlearning today to access our new online workers compensation essentials training series covering what employers need to know when an employee is injured at work in NSW, SA or VIC. These engaging courses aim to help employers understand and navigate the workers compensation process and support their injured workers.
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We're here to help
17 January 2022As Covid-19 case numbers surge and businesses are increasingly under pressure to manage through the ever changing 'new normal', we'd like to share with you some of the resources available through the Mutual Benefits Program to help our customers and their people during these challenging times.
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Learn from Industry Experts in 2022
30 November 2021Bookings are now open for our 2022 Employer Training Program! We have an exciting range of face-to-face and virtual events delivered by industry experts to help employers keep people safe and healthy at work. Places fill up quickly, so book in your training for 2022 today
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Workplace culture award
15 November 2021Workplace culture at EML has been recognised with the award of Top Insurance Employer 2021 by Insurance Business Australia.
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New to EML Offers: introducing Longitude6
09 November 2021EML customers can access a range of exceptional deals on products and services through our EML Offers. Longitude6 has officially joined our program alongside market leaders HSE Global, JobFit Systems, Kineo and Nth°Degree.
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National Safe Work Month - creating safer workplaces
15 October 2021The theme for Safe Work Australia's National Safe Work Month this year is think safe. work safe. be safe. Whether you are an injured worker or an employer, you may just find the perfect resource, tool, training or article to help make your workplace a safer place.
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Register now for Mental Health in the Workplace
06 October 2021Two weeks to register for free access to Mental Health in the Workplace begins today!
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Supporting the mental wellbeing of your workforce
01 October 2021This October, as part of Mental Health Awareness Month, we are encouraging our customers to take advantage of our mental health related tools, training and resources available through our Mutual Benefits Program.
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Award finalist supporting serious injury
27 September 2021EML’s police team have been selected as a finalist in the Excellence in Personal Injury and Disability Management Awards for their management of serious injury.
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Emerging leader award
16 September 2021Emerging leader Neven is a finalist in the Excellence in Personal Injury and Disability Awards. Neven accepted her first leadership role at EML in 2018 and every day helps people get their lives back.
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New WHS Poster Library
06 September 2021As part of our commitment to improving health, safety and return to work outcomes in Australian workplaces, we are building a library of Workplace Health and Safety (WHS) posters - free and ready to use in your organisation.
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Industry trailblazer
01 September 2021Jodie joined EML in 2018 to pilot a new way of supporting workers with long term, complex injuries and difficult circumstances. Customer Care Manager Jodie has contributed her expertise and passion to helping people get their lives back and has recently been recognised as an Outstanding Individual finalist in the Personal Injury and Disability Management Awards.
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Beyond Duty: a virtual event for the emergency services community
24 August 2021We are proud to support Fortem Australia's one-day online summit on Thursday, 2 September 2021 around the theme ‘Beyond Duty – what is the bigger picture in first responder wellbeing?’
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Award finalist supporting firefighters
18 August 2021Case manager Michael and the Fire and Rescue NSW claims team have been shortlisted in the Excellence in Personal Injury and Disability Awards in the category of Excellence in Customer Service.
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Award finalist for collaboration
02 August 2021Collaboration between EML and Illawarra Shoalhaven Local Health District has been distinguished with selection as finalist in the Excellence in Personal Injury and Disability Awards.
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Helping the seriously injured get their lives back
27 July 2021Nominated as a Finalist in the Excellence in Personal Injury and Disability Awards is EML’s Workers Insurance NSW team Workers with Highest Needs. The team works with people who’ve experienced the most sever and long-lasting injuries in workers compensation.
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Virtual seminar for NSW Police Officers in career transition
20 July 2021We are proud to support the More than a Cop Career Transition After Injury Virtual Seminar which brings together NSW Police Officers (with their families and supporters) with subject matter experts including financial advisers, medical retirement managers from EML and TAL, representatives from the Deployment and Transition Workforce Safety Command and NSW Police Family Support Office.
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The role of research in helping people get their lives back
09 July 2021Helping our customers to create safer workplaces means we are always looking for innovative and effective approaches to workplace safety and injury management. We have committed $16M to research since 2017 and continue to support research into complex workplace challenges.
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Supporting workers through early onsite intervention
01 July 2021Workplace injuries can be devastating for both employees and the organisations they work for. Through our Mutual Benefits program, EML provides funding to support the delivery of projects that assist in the prevention of workplace injuries and improve workplace injury management.
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New training courses for August to November
30 June 2021Whether you would like to improve your understanding of workers compensation legislation, minimise health and safety risks or support return to work outcomes in your business, through our Mutual Benefits program we have engaging professional development options available to suit your needs.
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Industry Recognition of EML claims management
29 June 2021EML teams and individuals have been recognised as finalists in the Personal Injury Education Foundation (PIEF) Awards for Excellence in Personal Injury and Disability Management.
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PTSD Awareness Day – 27 June 2021
27 June 2021As part of our commitment to helping people get their lives back, we support initiatives which help workers in emergency services. Emergency service workers have a high exposure to potentially traumatic events, increasing their risk of developing PTSD and other psychological injuries.
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Supporting mental health and wellbeing in hospitality
26 May 2021EML has partnered with the AHA SA to support hospitality workers and employers develop wellbeing skills, as their industry continues to be impacted by Covid-19 restrictions.
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New to EMlearning
03 May 2021We are delighted to announce the launch of three new courses to our online training platform EMlearning
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World Day for Safety and Health at Work
28 April 2021The theme for today’s World Day for Safety and Health at Work and Workers’ Memorial Day is anticipate, prepare and respond to crises and invest now in resilient occupational health and safety. As we reflect today, we’d like to share some of the great work being done by Phoenix Australia in supporting mental health in communities impacted by crises.
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New for EML Customers
20 April 2021We are delighted to announce a new benefit available to EML customers which involves exceptional deals on a range of innovative products and services designed to reduce risk and improve compliance in your workplace.
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Tackling men’s mental health
14 April 2021Jimmy’s Shed, hosted by entertainer and social media phenomenon Jimmy Rees, is an entertaining 10-part web series addressing a range of critical mental health issues experienced by men in Australia.
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Supporting young workers
31 March 2021EML and the Victorian Chamber of Commerce and Industry (VCCI) have partnered since 2016 to promote the health and safety of young workers.
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Keeping Workers Safe when Working from Home - Course Launch
18 March 2021Working from home has rapidly become a permanent feature of working life. Whilst this has many benefits for both employers and workers, there are also unique challenges for managers and supervisors to ensure the safety of their workers whilst they are working from home.
Read more about Keeping Workers Safe when Working from Home - Course Launch -
icare Industry Champion
09 March 2021EML Team Leader, Neven has been selected as the icare Industry Champion of 2020 in the Young Professional category.
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Wellbeing Program to Support Hotel Sector
02 February 2021The hospitality industry has been hard hit by coronavirus restrictions, and recent survey results show South Australia’s hotel industry is in need of mental health and wellbeing support in dealing with the effects of the pandemic.
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EML supports Fortem Australia Summit
02 November 2020On 15 & 16 October 2020, Fortem Australia hosted the virtual Emergency Services Mental Health & Leadership Summit in partnership with Public Sector Network and supported by EML.
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Our commitment to workplace gender equality in 2020
05 August 2020In accordance with the requirements of the Workplace Gender Equality Act 2012 (Cth), EML is pleased to announce that we have now submitted our 2020 annual public report with the Workplace Gender Equality Agency.
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EML supports new series on wellbeing of Australian men
02 June 2020EML is sponsoring Blokepedia’s new web-series that sets out to create positive change for men’s health and wellbeing by exploring some of the issues and life events affecting men across Australia.
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1,000 strong with customer at the heart
05 May 2020At EML the customer is at the heart of everything that we do. We now have more than 1,000 case managers in teams across NSW united by our common purpose – we help people get their lives back.
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Industry supporting its own in challenging times
04 May 2020On March 18 the Federal Government announced restrictions on public gatherings which were to have a direct, dire impact on Hotel, Club and Pub operations throughout Australia. Hospitality Employers Mutual, our specialised industry workers compensation claims management insurer, immediately swung into action.
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Support for children impacted by workplace fatalities
27 April 2020April 28 is the International Day of Mourning, when loved ones and colleagues in countries around the world pause to remember those whose lives were lost in workplace incidents. While EML is inspired by our purpose: to help people get their lives back after a workplace injury, this purpose takes on new meaning in cases of workplace fatality.
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Celebrating our female leaders on IWD2020
09 March 2020To celebrate International Women's Day, EML is showcasing the many inspiring women playing a pivotal role in leading the workforce. General Manager EML Federal Self-Insurance Susie Walford is one of them.
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$100,000 pledged to mental health assistance
18 February 2020EML has pledged $100,000 to support health providers in bushfire affected areas to provide trauma-informed care to the community.
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Implementing learnings from bushfire crisis
13 February 2020A visit to bushfire affected communities by an EML Case Manager sheds valuable light on support required for injured workers.
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National Commissioner to investigate ADF suicides
10 February 2020EML congratulates the Prime Minister and Federal Government on the announcement of a permanent National Commissioner to investigate cases of actual, suspected and attempted suicide in current and former ADF members and make recommendations on prevention and assistance.
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Bushfire crisis information
09 January 2020Bushfires are having a devastating impact throughout Australia. Many of our customers – injured workers and employers – are affected. We will continue to provide support and care during this difficult and stressful time.
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Employee awareness and empowerment
16 December 2019EML is proud to be the only private sector partner investing time and money in both the Collaborative Partnership research projects and in developing the most effective empowerment strategies for people with a health condition or disability.
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WISE ways of working changing lives
13 December 2019An early intervention program for hospital workers at high risk of delayed injury recovery has revealed fewer lost work days over a two-year period and substantial cost reductions when compared with the usual, so-called ‘stepped care’.
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PGAP – building confidence & results for chronically injured & ill
27 November 2019The Progressive Goal Attainment Program (PGAP) has seen chronically injured or ill people improve movement capacity, reduce weekly benefit dependency and return to work.
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Newcastle becomes claims management regional hub
14 November 2019Personal injury claims management provider EML has expanded its operations in New South Wales opening a third office in Newcastle.
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Sustainability commitment earns CitySwitch award
14 November 2019A personal injury claims management mutual has been recognised for its work in office sustainability with a state title and a berth in the 2019 CitySwitch national finals.
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icare reappoints EML to manage NSW Govt worker claims
14 November 2019Insurance and Care NSW (icare) has reappointed EML to manage workers compensation claims for the Treasury Managed Fund (TMF) for the next three years. This appointment is subject to contract execution.
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EML mentor wins Lifetime Achievement icare CASE award
08 November 2019Three decades of work in personal injury claims management was recognised with the award for Lifetime Achievement going to EML's Michele Casci at the icare Care and Service Excellence (CASE) Awards last night.
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EML wins best CX transformation
18 October 2019EML’s customer centric model has won Best CX Transformation at this year’s CX Awards 2019.
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EML selected as among top performers in NSW
03 October 2019The life’s work of an EML individual, and an outstanding team effort, have been recognised as finalists in the 2019 icare’s Care and Service Excellence (CASE) Awards.
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EML launches mental health resources hub
01 October 2019EML has combined its resources in one easily accessible web location to assist workers, their families and employers with prevention and recovery from work-related mental health injury and issues.
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Your Future Career Skills for New Jobs Pilot launch
30 September 2019Your Future Career and Wellbeing, part of the EML Group, is excited to launch the Career Skills for New Jobs Pilot in collaboration with PwC Australia, ReadyTech, Esher House and AbilityMap.
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Pacific National partners with EML
12 July 2019EML is excited to announce our new partnership with Pacific National, Australia’s leading freight rail operator. Pacific National has been moving Australia’s economy for over 150 years.
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Partnership researches emergency services recovery pathways
10 July 2019UNSW Sydney and EML have earned an Australian Research Council grant to better understand and treat the links between PTSD, depression and anxiety in the NSW emergency services personnel.
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Our commitment to workplace gender equality
04 June 2019In accordance with the requirements of the Workplace Gender Equality Act 2012 (Cth), EML is pleased to announce that we have now submitted our 2019 annual public report with the Workplace Gender Equality Agency.
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Why it’s important to walk in your customers’ shoes
10 May 2019There is an old saying you can’t understand someone until you walk a mile in their shoes and for the modern leader, heading up multifaceted departments and organisations, this isn’t an easy idiom to follow.
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