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Occupational Violence and Aggression
We understand that many workers (particularly in the aged care and retail sectors) have experienced some degree of violence and aggression in their careers. We are investing in ...
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PTSD in Emergency Services
Resources for workers and clinicians to help protect emergency service workers from the impacts of post traumatic stress disorder (PTSD) and mental illness.
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WHS Poster Library
Search our range of WHS posters, available for you to download and start displaying in your workplace straight away.
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Injured at work? Resources for you
Helping people get their lives back after workplace injury is what we do. We've curated a range of resources to support workers and their families. Access them for free through ...
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Ageing workforce
This collection provides a range of helpful resources to support employers, supervisors and employees navigate unique challenges of an ageing workforce.
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Mental Health
Resources for workers, their families and employers to assist with prevention and recovery from work-related psychological injury or mental illness.
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Family Support for Emergency Services
Family support of an emergency service professional: husband or wife, partner, son, daughter or sibling, can make a huge difference to your loved one’s recovery from injury or m...
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Police Career Transition
Resources and support for NSW Police Officers transitioning to a new career.
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Career transition: Support services and programs
EML has compiled a list of the support services and programs health practitioners can share with injured NSW Police employees.
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New videos available to support your recovery
Access our range of videos for helpful tips on making a successful recovery after a workplace injury.
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From one-punch victim to football champion
Fred was working as a security guard in Sydney’s CBD when he was victim to a one-punch attack that changed his life. Through injury and resilience, with the support of EML and h...
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Preventing manual task injuries
Manual task injuries put tradies out of work across Australia every day. Take a look at our video collection for guidance on safer manual handling.
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A step-by-step guide to managing the claims process – for employers (SA)
We’ve created a series of short, animated videos to help employers understand the South Australian workers compensation claims process and help their injured employees to return...
- People's storyPeople's story
Rob's story
When Rob fell ill whilst travelling for work, neither he or his young family knew the breathtaking extent that his own physical and psychological limits were about to be tested.
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New resources for RTW Coordinators
Managing workers insurance and personal injury claims can be challenging, so we've developed some helpful fact sheets and checklists to help make communicating with treating doc...
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RecoveryMate
EML is proud to be launching our mobile app RecoveryMate which has been specifically designed for the workers we support. RecoveryMate aims to provide simple and convenient supp...
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More than a cop
This short course and seminar helps to give you and your families a better understanding about the support available and what to expect through the medical retirement process an...
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Managing finances - FAQs
These frequently asked questions (FAQs) are related to managing finances as part of the resources and information available for NSW Police Officers transitioning to a new career.
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The power of in-person care
Since 2021 our dedicated team of Mobile Case Managers have made over 13,500 visits with workers, employers and health practitioners in NSW. Each visit represents an opportunity ...
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Just Launched: OVA & WHS Health Check Tools Now Available!
We are delighted to announce the launch of two new self-assessment health check tools, now available FREE for EML Group customers, proudly funded by the Mutual Benefits Program.
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Return to Work Coordination - 3 -part series
Our new Return to Work Coordination courses have now been updated and released. These courses are available free and exclusively to EML customers through EMlearning and have be...
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Support Services
There are numerous options available to support you regardless of what stage in your rehabilitation you are at.
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About the claims process – for employers (Vic)
We’ve created a series of short, animated videos to help employers understand the Victorian workers compensation claims process and help their injured employees to return to wor...
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PTSD guidelines
EML’s world-first guidelines continue to help emergency service workers suffering from post-traumatic stress disorder (PTSD)
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PTSD expert guidelines: a clinicians summary
For clinicians of emergency service workers with post traumatic stress disorder (PTSD). This summary of the expert guidelines gives you the gold-standard in diagnosis and treatm...
- People's storyPeople's story
How David got back to his beloved horses
David Wrout suffered a serious spinal cord injury and wondered what his future would be. David was paralysed and placed in a halo for eight weeks.
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Two million kilometres and counting
Mobile case management is having a profound effect on workers’ lives – it’s helping them get back to work faster and feel great about doing so.
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Resources to help prevent and manage OVA
Help prevent and better manage occupational violence and aggression incidents in your workplace with these resources and our online training.
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Preventing secondary mental injuries
Did you know that your employee who has a physical injury could be at risk of incurring a secondary mental injury? A secondary mental injury is a mental injury caused by the pri...
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On the move
EML senior mobile case manager Tim shares his insights into what a typical day looks like for mobile case managers and the ways in which this unique role is helping workers get...
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Reconnecting through a passion for sport
Toby's life changed forever when the truck he was driving as part of his job crashed, leaving him with severe injuries. In this video, Toby and his EML Case Manager Dakota share...
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Helping create safer workplaces
Access our freely available articles, resources, videos, case studies, links and resources to help safeguard your workers from accidents and help your injured workers recover an...
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(Mis)behave with Dave
Reduce the risk of absenteeism, anxiety and depression with a positive workplace environment. EML’s six-part video series will show you how
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NSW support services - for you and your family
These NSW support services can help you, your family and support network access additional supports to help you get your life back after workplace injury.
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Protecting workers in hospitality
Whilst Covid-19 restrictions are gradually easing, staff are still required to continue to manage Covid-19 compliance. This can place workers at risk of being subjected to workp...
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Protecting workplace mental health
The initiative titled ‘Mind Your Head’ (MYH) is funded by our Mutual Benefits Program and is a collaboration between the ACTU and EML, supported by WorkSafe’s WorkWell Mental He...
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Supporting your people
The cost effective and innovative approach adopted by SPC combined a range of approaches to provide a scalable delivery of support and education initiatives across their workfor...
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Raising awareness of mental health in the workplace
Discover how Bolton Clarke equipped their leaders with the skills and confidence to recognise potential signs of mental stress and how to best provide effective support through ...
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Spotlight: Pain after an injury
Musculoskeletal conditions are the leading contributor to disability worldwide, with lower back pain being the single leading cause of disability globally.
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Career progression after a mental health workers compensation claim
Career progression after a psychological injury: what to consider before lodging a claim, returning to work after time away, and looking for your next job.
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Preventing disability with PGAP
Chronic pain and long-term injury are among Australia’s most expensive health problems and a significant cause of people being unable to return to work.
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Family support for injured workers
When injury strikes, it impacts not only the injured person, but the people around them – most significantly, their family. And it’s usually their family who can have the most i...
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Taking steps to better manage employee mental health
One in five Australians is expected to experience mental illness at some point in their lives. There are steps employers can take to prevent and better manage mental injuries in...
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Summit Risk Management Tool
Reduce claim costs and improve return to work outcomes with EML’s online musculoskeletal risk management tool
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Star Recovery
When AFL Star, Mitch Wallis, was injured on the field, no one was sure what it meant for his career. Hear from Mitch and coach Luke Beveridge.
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Back on Track
All it took was bending down the wrong way for Leanne to injury her back so badly she couldn’t move. It’s an injury that could happen to anyone.
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Sight unseen: Macleay's story
Macleay was only 28 years old when he lost his eyesight in a workplace accident. He shares his story.
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Managing mental health: Tom Boyd shares his story
AFL footballer Tom Boyd was shocked by the impact that depression had on his personal life and career. Hear from Tom and Head Coach Luke Beveridge.
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Seriously injured: Jed and Cheryl’s story
Jed still remembers being stuck under the machine he was operating to dig fence posts on a construction site. The workplace accident required amputation of part of his left leg.
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Owning your injury – Chris and Robyn’s story
Chris’s life changed in an instant when he was involved in a serious car accident while on the job as an arborist.
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Safety first
A training program focused on helping carers manage high risk patients has led to a 50% reduction in behaviour-related incidents at Boandik Lodge.
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Tailored to your needs
A 30% reduction in direct injury costs is one of the many benefits The Barossa Co-op has enjoyed from introducing a tailored injury management system.
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Change for the better
When a review revealed a high number of workers compensation claims were attributed to musculoskeletal injuries, Sims Metal Management (SMM) decided that something had to change.
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Savings for YMCA
YMCA provides many youth and family services to over 500,000 Australians each year. The community-focused, not for profit organisation employs 2,300 staff at 130 locations acros...
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Value adding with EMlearning
Aged care specialists, KinCare, sought to improve their return to work program and found EMlearning to be the solution they were looking for.
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Cost effective training
With 300 employees that need ongoing workplace health and safety training, IKEA Adelaide has discovered that the best place to go is online.
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Caring for carers
Barossa Village, an aged care provider in one of Australia’s most beautiful wine regions, knew their staff were at high risk of musculoskeletal injuries.
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Face to face support
When Pete, an employee of Waller Fencing, a family company in Port Elliot, South Australia, was injured at work, his boss, David Waller, was worried.
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Work it out - PTSD & emergency services
Physical activity plays an important role not only in maintaining mental wellbeing but managing the symptoms of mental injury, including post-traumatic stress disorder (PTSD).
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Should I get help? When stress and anxiety just won’t to go away
Let’s face it, life can be overwhelming at times, especially when things don’t feel quite right at work.
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Psychological safety at work
Take a moment to discover a new way to support the mental wellbeing of your people through the training, tools and support resources made available through EML's Mutual Benefits...
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The impact of gamification on injury recovery
By combining emerging technology with post-injury rehabilitation, Lusio Rehab and EML aim to improve outcomes for injured workers prescribed at home exercise.
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Diet and mental health
Watch and learn with Dietitian Dr. Scott Teasdale PhD, as he explains what happens to you and ways to manage your diet to help you on a path to a healthier life.
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Investing in the health and wellbeing of employees
ALDI's successful Your Injury Support Program is an innovative early intervention initiative designed to provide employees with access to physiotherapy services for both work an...
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Supporting our retail customers address occupational violence
Free training and resources now available to help employers and their workers manage the complex issue of occupational violence and aggression.
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Gauging mental health in the workplace - it starts at the top
Workplace Mental Health Expert, Author, Trainer & International Speaker Anna Feringa, discusses stress, and more particularly, mental health in the workplace.
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Learn about your transferrable skills
You have acquired some very effective and desirable capabilities throughout your service with NSW Police. The skillset that a Police Officer develops is desirable for both publi...
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What to expect
Leaving a job you enjoy can be challenging. Even more so if it is a forced change due to an injury that was out of your control.
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Understanding your finances
Workers compensation exists to help you recover from work-related injury by supporting access to and payment of required medical treatments and supporting your income if your ca...
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Dave: Moving forward
Dave was a NSW Police Force Officer for 12 years before he sustained an injury that lead to his medical retirement.
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Reducing the risk of injury in the event of a crisis
Find out how G8 Education successfully reduced the risk of physical and psychological injury of both their team members and children during a crisis, and improved the organisati...
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Improving your mental health through exercise
Exercise is one of the best things you can do to preserve mental health or recover from mental illness.
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Back pain is not always a worry
Many people suffer back pain at some point in their lives, but very rarely is there a serious cause, and most people will recover quickly.
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Earning Capacity Assessment
An Earning Capacity Assessment is performed to determine the appropriate weekly pay rate for a worker whose circumstances are described in Section 40A of the 1987 Act.
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Working in a new career
General advice on the entitlements that may be available to NSW Police Officers transitioning to working new career.
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Capacity for work outside of NSW Police
You are unable to return to work with NSW Police, however your treatment providers have certified you as having some capacity for work outside of the NSWPF.
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No capacity for work
You have had your last day of service with NSW Police and you remain certified as having no capacity for work.
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Your entitlements
The following information provides general advice on the entitlements that may be available to NSW Police Officers depending on their capacity for work.
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5 ways to get you moving at work
We all know that staying active is important, not only does it help you keep physically healthy but the benefits to your mental health and mood are impressive.
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Recovery after Trauma Guides
Find information and support for exposure to traumatic events with EML’s Recovery After Trauma booklets
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Delivering leading treatments for PTSD in emergency services
In Australia, there are approximately 80,000 full time emergency services personnel who play a critical role in protecting and helping people and communities in need.
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First Appointment videos
The First Appointment videos help you be mentally and physically prepared to start treatment with a psychologist, psychiatrist and exercise physiologist.
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Benefits of exercise in supporting PTSD
It is widely accepted that exercise and physical activity can help reduce the symptoms of mental illness, but people who are living with Post Traumatic Stress Disorder (PTSD) fa...
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Occupational Violence and Aggression Research Update
Last year EML partnered with Phoenix Australia, to conduct research into OVA. The initial findings highlighted that many healthcare workers have experienced some degree of viole...
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Helping healthcare employers support their ageing workforce
Improve return to work rates for older injured healthcare workers, through these five types of interventions recommended by our recent study.
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Apps for wellbeing
Take a look at our list of helpful apps and online tools designed to support your physical and mental wellbeing.
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Supporting our customers to address OVA in the workplace
Preparing for aggressive customer behaviour is one of the most important steps in keeping you and your people safe at work.
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Using workplace technologies to reduce manual handling injuries
In partnership with AON, Mutual Benefits funded an innovative project by Longitude6 at DuluxGroup involving the use of wearable sensors and body scanning technology to reduce th...
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Supporting workers through early onsite intervention
Workplace injuries can be devastating for both employees and the organisations they work for. Through our Mutual Benefits program, EML provides funding to support the delivery o...
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What is trauma?
Sometimes people refer to ‘the trauma’ of seeing or experiencing something, and other times we might hear trauma used to describe the injury itself.
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What does the word 'trigger' actually mean?
Talk about PTSD often involves some mention of the phrase ‘trigger’ but if you are not experiencing PTSD yourself, it can be difficult to understand how this works and what it m...
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How to cope with First Responder Mental Illness
Coping with your first responder partner’s mental illness or mental health involves supporting your loved one while also looking after yourself and your family.
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What is PTSD? How did my loved one get it?
For some people their loved one telling them they have PTSD (post traumatic stress disorder) may come as a shock, for others they may have anticipated this was coming after noti...
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Why is my loved one drinking more?
In the Beyondblue Answering the Call report, it was identified that emergency service workers had high rates of alcohol consumption and this was higher in those who were likely ...
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What does outpatient care mean?
Outpatient care consists of scheduled appointments that a person attends while they continue to reside in their usual home. Your loved one will still receive care from their psy...
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What happens when my partner is in inpatient care?
Inpatient care involves admission to hospital. It is recommended for people who are extremely ill or who have complex care needs and are unlikely to receive the support they nee...
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Why is my loved one so angry?
Anger is a common reaction for many who have experienced a traumatic incident.
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"What happened to Dad/Mum?" Explaining psychological injury to your kids
Your loved one may be feeling like their psychological injury is a constant topic. As part of their recovery they may be talking with their Doctor, Psychologist, Case Manager, R...
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What is a safety plan? Why am I being asked to participate?
A safety plan describes the steps that need to be taken to keep your loved one safe. It is often suggested by a treating psychologist or psychiatrist for people who are experien...
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Finding out more about your loved one's recovery
Recovery from some physical and psychological injuries can be lengthy. You will probably have a lot of questions. Some of them will relate to the injury itself, what is it, what...
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How can I encourage my loved one to get help?
It’s hard to watch a loved one struggle with their emotions and mental health. If you are fighting more, feel that they aren’t being as attentive or loving as they used to be, o...
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How can I understand what is happening with my loved one's mental health condition?
As a partner or family member you know your loved one better than anyone, including their doctor or psychologist but that doesn’t always mean you can read their mind and know wh...
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What is a mental breakdown?
You may have heard people in your life or even just in the media use the term “mental breakdown” or “nervous breakdown” and wondered what exactly that looks and feels like. If s...
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Physiotherapist First appointment videos
The First Appointment videos are to help you be mentally and physically prepared to start treatment with a physiotherapist.
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Success Stories
These stories demonstrate that former officers overcome challenges and find fulfilling roles in new careers.
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Job Ready
Former officers have many skills and characteristics that are highly valued by employers and recruiters.
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Mell: My decision
From the age of five years Mell was drawn to action – her favourite character on TV was a female police officer.