NSW Nominal Insurer (icare) workers insurance

Where compassionate care meets service excellence

As the workers compensation partner of choice for Australian businesses for over 110 years, we understand the role of a Claims Service Provider (CSP) extends far beyond compliance; it’s about providing employers and their workers with the expert guidance and support they need to navigate complex challenges with confidence.

Our dedicated team of over 1,400 experienced case management professionals helped over 71,000 people get back to work in NSW last year and we are proud to be the only CSP to meet or exceed the vitally important return to work targets as measured by the NSW Nominal Insurer, icare. 

Beyond setting the standard for claims management in NSW, our Mutual Benefits Program has invested over $142 million since 2012 into workplace health and safety initiatives, training programs and risk prevention tools; which our customers benefit from even if they never make a claim.

We’re open for business

In 2025, as more employers in NSW have the opportunity to choose a provider that best suits the needs of their business, we look forward to continuing to support our valued customers, reconnect with past customers, and welcome new employers seeking an experienced and results-driven CSP.

Explore the services we offer in the pages below or our latest edition of EML NSW in Focus.

Whether you are staying with us, returning to us, or considering joining us, our team is ready to assist you.

phone: 133 365 email: emlnewclaims@workerscomp.nsw.gov.au